Chapter Associate #17-04

1825 K Street, NW, Washington, DC 20006 Full-time


The Arc of the United States seeks a Chapter Associate to support and perform tasks in 4 departments within the organization, Chapter and Leadership Development, Center for Future Planning, The Disability and Advocacy Network, and The Arc@Work, the majority of the time (over 50%) will be in Chapter & Leadership Development.


Within the Chapter & Leadership Development team the successful candidate will be responsible for supporting the professional and leadership development of both the volunteer and professional staff within our network of 700 state and local chapter, and promoting best practices in chapter governance and management, as well as in the delivery of programs, services and support to people with I/DD and their families. 


Within, the Center for Future Planning team, the successful candidate will manage the information and referral function.


Within, the Disability and Advocacy Network team, the successful candidate will support grassroots advocacy by managing our database of activists and pulling analytics from the system on a regular basis.


Within, The Arc@Work team, the successful candidate will support the development of corporate leads.


This is an exciting opportunity for an energetic and self-motivated person who thrives on continually exceeding performance goals.  Creativity and attention to detail are highly valued in this position.


Job Duties:

  1. Creates, curates, and drafts content for our websites, social media and publications.
  2. Conducts literature reviews and web research.
  3. Schedules and facilitates in-person and conference call meetings with team members, chapter staff, and external partners (including drafting agendas).
  4. Updates and organizes electronic records and files.
  5. Organizes and facilitates webinars for chapter staff and the public.
  6. Interfaces with and responds to information and referral requests from the public via telephone and email.
  7. Regularly works with and communicates, in writing and verbally, with team regarding program activity development and implementation.
  8. Regularly works with and communicates, in writing and verbally, with external partners including staff at chapters of The Arc, staff at other organizations, and people with intellectual and developmental disabilities and their family members.
  9. Works closely with marketing and communications staff on event planning, exhibits, and creation and distribution of marketing materials.
  10. Contributes to outreach and educational activities geared to the public, through written information, webinars, and teleconferences.
  11. Collects and aggregates data to assist in the tracking of project milestones and deliverables.
  12. Provides feedback on program activities to assist in the development of evaluation reports.
  13. Other tasks as assigned within the scope of responsibility and requirements of the job.



  1. Bachelor's degree in human services field, nonprofit management, business, political science, public policy or related fields preferred.
  2. Two (2) to five (5) years of experience with demonstrated skill proficiency in program planning and implementation preferred.
  3. Strong attention to detail with the ability to manage multiple tasks and be self-directed.
  4. Excellent written, verbal communication and interpersonal skills.
  5. Ability to challenge existing ideas and develop new approaches to existing projects.
  6. High level of integrity and ethical business practices, enthusiastic about customer satisfaction, and strong positive attitude.
  7. Proficiency with Microsoft Office related products; experience with Raisers Edge or other Contact Management Systems a plus;
  8. Limited travel is necessary



Competitive salary based on education and experience; Health Dental, Retirement, Life and AD&D, and LTD; accrued vacation and sick leave.